Privacy Policy
Effective Date: 04/01/2026
1. Introduction
Happier at Home Mobile Vet (“HAHMV”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, www.hahmv.com.au, or communicate with us.
We comply with the Privacy Act 1988.
2. Who We Are
Legal Name: Happier at Home Mobile Vet
ABN: 24 353 865 821
Contact Email: admin@hahmv.com.au
Location: Perth, Western Australia
3. Information We Collect
We only collect personal information that is necessary to provide our services and improve your experience.
This may include:
Your email address (mandatory for newsletter sign-up or enquiries)
Your first name (optional)
Information you provide in the general enquiry form
Technical data such as browser type, device, and website usage (collected via
analytics and cookies)
We do not collect sensitive health or financial information through this website. Any personal or veterinary details shared directly with Dr Donna during consultations are handled separately and in accordance with professional confidentiality obligations.
4. How We Collect Information
We collect information in the following ways:
When you fill out our newsletter subscription or enquiry form
Automatically, through cookies and analytics tools such as Google Analytics,
Microsoft Clarity, Meta Pixel, and similar future tools (e.g. TikTok Pixel, Hotjar)
When you communicate with us by email or other means
5. How We Use Your Information
We use your information to:
Respond to your enquiries or requests
Send occasional newsletters, updates, or articles you’ve subscribed to
Analyse website traffic and improve user experience
Manage and operate our email and marketing tools (via GoHighLevel, or “GHL”)
Comply with Australian laws and regulations
We will never sell or rent your personal data to third parties.
6. Marketing Communications
If you subscribe to our newsletter, you may receive occasional updates, educational content, or promotional offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us at admin@hahmv.com.au.
7. Cookies and Tracking
Our website uses cookies and similar technologies to understand visitor behaviour and
improve performance.
You can control or delete cookies through your browser settings. Disabling cookies may
affect how some features work.
Analytics and advertising tools we use (such as Google Analytics, Microsoft Clarity, and
Meta Pixel) may collect non-identifiable information, including:
Page visits
Time spent on site
Device and location (general region)
Clicks and interactions
This data is anonymised and used only for improving website content and marketing
relevance.
8. Storage and Security
We take reasonable technical and organisational measures to protect your information
against loss, misuse, or unauthorised access.
Data collected through our forms is securely stored in GoHighLevel (GHL) and may also be stored in our secure email system.
9. Data Retention
We retain personal information as long as needed for the purposes outlined above.
You can contact us at any time to:
Request access to your data
Request correction or permanent deletion
Withdraw your consent to marketing communications
Please email admin@hahmv.com.au for these requests. We’ll respond within a reasonable timeframe, as required by the Australian Privacy Principles.
10. Third-Party Links
Our website may include links to other websites. We are not responsible for the privacy
practices or content of external sites.
We recommend reviewing their privacy policies before providing any personal information.
11. Updates to This Policy
We may occasionally update this Privacy Policy. Any changes will be posted on this page with an updated effective date.
12. Contact Us
For questions or concerns about this Privacy Policy or how we handle your personal
information, please contact:
Happier at Home Mobile Vet
Email: admin@hahmv.com.au
Location: Perth, Western Australia